Vision takes pride in keeping your service running smoothly, maintaining hundreds of miles of lines connecting thousands of homes and businesses throughout Louisiana. Once the wiring enters your house, however, it becomes your responsibility to maintain it. Repairs to this wiring could be costly unless you subscribe to Vision's Wire Protection Plan.
With this Service Plan, for a small monthly fee, should repairs become necessary to the telephone, data and/or video wiring, modular jacks and/or outlets within your home, a Vision technician will arrive and fix them.
Under this plan, Vision does not repair sets or equipment related to your telephone, data and/or video service, so any maintenance needs on the equipment should be referred to the vendor or supplier.
Vision shall repair at no additional cost, the inside telephone, data and/or video wiring, jacks and/or outlets used to provide Vision telephone, data or video services that serve your residence.
A. This service is defined as consisting of the necessary adjustments and repairs of the inside wiring, jacks, and/or outlets including but not limited to the following:
B. Maintenance service covered by this plan SHALL NOT INCLUDE the following:
C. Customer shall provide safe and adequate working space, heat, light, ventilation, electric current and outlets for use by Vision at no charge to Vision.
D. Once Customer subscribes to Vision’s Wire Protection Plan, there is a 30-day waiting period before maintenance coverage begins.