Policies Battery Back-up Policy

BACK-UP POWER INFORMATION

If your home phone service is provided with our state-of-the-art fiber optic network, it requires electric power to operate. To avoid a disruption of home voice service during a power outage and to maintain the ability to connect to 911 emergency services, Vision provides you with an 8-hour battery backup at no charge. Upon request, Vision can provide equipment for 24-hour battery backup at your expense.

WHAT YOUR BACKUP BATTERY CAN AND CAN’T DO FOR YOU

The battery backup provided by Vision must be kept connected to a power source so that it maintains a charge. This will allow you to continue to use your home voice services during a power outage. The battery provided at no charge by Vision is expected to last at least 8 hours on standby power. If you elect to purchase equipment necessary for 24-hour battery backup directly from Vision, such equipment is expected to last at least 24 hours on standby power. Cordless phones, home security systems, the internet, medical monitoring devices, routers and other equipment are not powered by the Vision battery backup during a power outage.

INSTRUCTIONS FOR PROPER CARE AND USE OF YOUR BATTERY

Because environmental factors such as temperature can shorten the battery’s life, Vision technicians make every effort to install the battery backup under proper usage and storage conditions for the environment where the battery is stored. The 8-hour battery backup provided to you by Vision will last approximately 5 years. Vision will maintain and replace the 8-hour battery backup should it stop working. The 24-hour battery backup purchased from Vision will last approximately 3 years. Vision provides a limited warranty of 3 years for any 24-hour battery backup purchased directly from Vision. If your services stop working, if your 8-hour battery backup starts to make a beeping sound or the green light is out, or if your 24-hour battery backup starts to show a red LED indicator light, please verify that it is plugged into an electrical outlet. If your services are not restored, or if the beeping or red light continues, please call our business office at 985-693-0123. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.