As the situation evolves, so does our response. Find the latest news and updates on how we’re adapting to keep you safe and connected.
Our technicians will still be dispatched to your home, but they will not enter. They will do everything possible from outside of the home to complete the task, including calling or video chat to walk you through a self-install or trouble resolution.
All install and service fees will be waived. We may ask customers to assist with installs and troubleshooting but we will not enter the home.
To limit exposure, we will be processing orders for essential services only:
What is an essential service?
Can I get TV if I bundle it with internet?
Can I upgrade my Lightwave TV?
What should I do if I have trouble with any services?