Television LightWave TV FAQs

How much does it cost?

All LightWave TV pricing and order online information can be found at here.

How is it different than my current TV service?

LightWave TV is one of the most advanced TV technologies in the country. LightWave TV offers great new features like Multi-Room DVR, an improved program guide, advanced searching and a host of others. Learn more about how LightWave TV differs from Vision's current Digital TV service here.

Where can I learn how to use all the new LightWave TV features?

You can download our LightWave TV User Guide here.

How long will it take to install LightWave?

It varies for each customer. We reserve a 3-hour time slot for each new LightWave TV installation.

Will you be installing new equipment?

Yes. LightWave TV requires the use of new set-top boxes; as well as, additional new equipment that will be installed inside your home.

Can I install it myself?

The system requires one of our highly trained and skilled service technicians to ensure you have the best possible LightWave TV experience. Consumers can’t install the systems themselves.

Where can I see a demo of LightWave TV in person?

Visit the Vision Customer Service lobby at 112 West 10th Blvd to explore the NEW LightWave TV Interactive display.

Can I keep my current DVR recordings?

Unfortunately, your current DVR recording will not transfer over to the NEW LightWave TV service. So be sure to watch everything that you haven’t yet viewed before your LightWave TV installation.

Will the channel lineup be the same as Vision's current Digital TV service?

No, the LightWave TV offers the new HD preferred channel line-up, which makes channel navigation quicker by removing the duplicate SD channels. View the new LightWave TV line-up here.

What new HD channels are available with LightWave TV?

View complete LightWave TV HD channel lineup here.

Is the LightWave remote different than my current remote?

Yes. View the new LightWave TV remotes user manual here.

Do I need a set-top box on every TV?

Do I need a set-top box on every TV?

You will need a set-top box in all rooms you wish to enjoy the great benefits that LightWave TV has to offer. A set-top box will allow you to enjoy the enhanced LightWave TV interactive program guide, access to Multi-Room DVR service and access to all subscribed LightWave TV channels including Stingray Music Channels & App.

If you just want to enjoy LightWave Basic or Basic Plus HD, then a DTA will allow you channel access without any of the added LightWave TV benefits above. A DTA will have access to Stingray Music Channels but not the App.