Phone Hosted Voice FAQs

What is Hosted Voice?

Hosted Voice is a best-in-class phone system hosted in the Vision network. Instead of purchasing and managing a phone system, Vision delivers the same features on a per-user, or per-phone basis. All of the features and capabilities of your current business phone system are available on Hosted Voice. Even better, Hosted Voice gives you a number of advanced capabilities you may not have today, all easily managed on a web portal.

The benefits of this “cloud” based approach to buying a phone system are numerous. Some important benefits are:

  • Large-business functionality at a small-business price. Business phone systems typically cost thousands of dollars. Hosted Voice gives small-to-medium size businesses a sophisticated, scalable, highly-functioning phone system typically only afforded by larger businesses.
  • Buy only what you need. As your business grows, Hosted Voice grows with you.
  • No obsolescence. As new capabilities come available, Vision will upgrade Hosted Voice and provide you the latest-and greatest capabilities.
  • Predictable billing. No surprises.
  • No large up-front purchase. Everything will be provided by Vision as part of the monthly service price of Hosted Voice.

How reliable is Hosted Voice?

Hosted Voice is based on Voice over IP (VoIP) that uses your company's data connection to deliver calls to and from your office. Vision's data network has very high reliability, and Hosted Voice is engineered such that voice traffic always takes priority over more routine data traffic.

In the network, Vision has implemented Hosted Voice with a redundant design such that if a failure were to occur, backup equipment would take over. The biggest advantage as compared to a traditional phone system set-up is the intelligence for the service resides in the Vision network, not on local equipment. If a natural disaster or event were to happen, Vision's network-based solution would continue to operate, whereas a phone system at a business location has a greater chance of failing

How is Hosted Voice different than Skype and Vonage?

Some VoIP providers offer a solution that uses the public internet and is not engineered for optimal performance. Sometimes it works fine, but performance can vary widely based on location, time of day, and the amount of data traffic. In contrast, Hosted Voice is a network-based phone system that utilizes Vision's managed, secure, and high-performing private IP network. Your traffic is managed and prioritized and is not subject to the same uncontrollable inconsistencies seen in public internet services.

How is the voice quality?

Since Hosted Voice is an end-to-end managed solution, voice quality is comparable to what you're used to today. However, as technologies such as high definition voice emerge, voice quality for services like Hosted Voice will be far superior to what you have today.

Will the data traffic in my office affect voice quality?

Hosted Voice is a fully managed solution – Vision ensures voice quality from your phones all the way into the phone network. Prioritization of voice traffic is used so that no matter how much data traffic occurs in your network, voice always has first priority.

How does 911 service work with Hosted Voice?

When your company signs up for Hosted Voice service, the physical address that you provide to Vision will be reported to local emergency service personnel when 911 calls are placed. It is important to note that calls from Vision’s Hosted Voice service to any Enhanced 911 emergency center will report this physical address you provided when the service is initiated, even if the device is moved to another location. If you move phones after the initial installation, you MUST notify Vision of the new physical address, otherwise emergency responders may not reach you. Please refer to this page for complete 911 details associated with Vision’s Hosted Voice service.

If my business needs to make changes (or move a phone), do I need to call Vision?

Hosted Voice provides a web portal called CommPortal for both end-users and administrators so that the vast majority of capabilities of the service can be self-managed. Want to make a change to a hunt group or call pickup group? Go into the web portal and make the change. Want to move a phone from one location in the building to another? Simply plug the phone into the wall jack at that location and the phone will boot up with the user's configuration ready to go.

The designated administrator of your company may access CommPortal at https://webcare.eatel.net/bg and end users may access it at https://webcare.eatel.net.

As always, Vision is ready to serve your business needs and answer inquiries. For assistance, simply call our business customer service at (985) 693-0123.

Will the data traffic in my office affect voice quality?

Hosted Voice is a fully managed solution – Vision ensures voice quality from your phones all the way into the phone network. Prioritization of voice traffic is used so that no matter how much data traffic occurs in your network, voice always has first priority.

What kind of support materials are available to Hosted Voice customers?

In addition to on-site training, the best and most inclusive source of support material is on viscom.net's Support webpage found at www.viscom.net/hvsupport. Here, everyone in your company will have access to multiple sources of information, including tutorial videos and user guides. Additionally, Vision's business representatives are always a phone call away – (985) 693-0123.

*Hosted Voice available in select areas.