Internet Email FAQs

Now that I've converted to the new system I can no longer log into webmail. What do I need to do?

On the home.viscom.net website, click the Webmail link at the top of the page. You will see two different logos. Once you have converted your mailbox, you'll need to pick the Vision Communications Webmail logo. Your username and password should be the same.

What is the new server information?

POP3 (incoming) mail server is: mail.viscom.net
SMTP (outgoing) mail server is: smtp.viscom.net

Note: You will need to select "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server", in your email client. You will not be able to send email if this setting has not been set properly. All clients are a little different. We have some walk-throughs of the most common email clients by clicking here

What do I use to log in to my spam filtering dashboard?

Your username is now yourusername@viscom.net to login to your spam filtering dashboard.

Will I still receive my @mobiletel.com, @myviscom.com or @cajunnet.com email?

Yes, we'll continue to forward these domains for at least a year to give everyone time to update their contacts and subscriptions. They'll be delivered to your new @viscom.net email address. We'll send another email out in advance if the decision is made to no longer forward these domains.

Can I forward my email from my address here to my Yahoo!, Gmail, or other address?

Yes. Soon we'll provide this functionality as a self-service tool on the home.viscom.net portal. In the mean time, you can give us a call at 985-798-9900 and we'll be happy to set that up for you.

My email isn't working, I'm not receiving email, or I'm unable to send email. What's going on?

Please call Technical Support at 985-798-9900 so we can properly troubleshoot your particular issue.

Modem Installation

Should I worry about security issues with a DSL connection?

It depends on the level of trust you operate at in other areas of your life, your comfort level with technology and technology service providers, and the kinds of information you keep on your computer. Generally, it pays to take a few precautions - the online equivalent of locking your front door - to keep intruders at bay.

What precautions can I take?

  • If you have enabled the file sharing Function, install a good firewall program.
  • Get a good anti-virus program and have it scan your computer each week.
  • Don't run a program or open an e-mail attachment without first running a virus scan.

Anything else I can do?

You might consider a firewall even if you haven't enabled the file sharing function. It monitors your Internet connection and refuses to let anything suspicious into your computer. Software firewalls are programs that you download from the Internet to your computer. These applications scan for hackers, just as an anti-virus programs looks for bugs that can disable your PC.

PC Minimum Hardware Requirements
  • PC, Pentium Class, 166 MHz or better recommended
  • Microsoft Window 95 or newer versions of windows
  • 32 Megabytes (MB) of memory (RAM).
  • VGA or higher resolution (16-bit or 24-bit
  • 10M or 100M Ethernet or Fast Ethernet Adapter Card installed. (NIC)
  • TCP/IP protocol stack installed
  • Internet Explorer 4.x (or later) or Netscape Navigator 4.x (or later) installed
Mac Minimum Hardware Requirements
  • OS 8.0 or higher
  • 32 Megabytes (MB) of memory (RAM).
  • 10M or 100M Ethernet or Fast Ethernet Adapter Card installed. (NIC)
  • TCP/IP protocol stack installed
  • Internet Explorer 4.x (or later) or Netscape Navigator 4.x (or later) installed