Phone Additional Services

Local Optional Service (LOS)

All calls within the 22-mile area or within your parish are measured in minutes. If your measured usage is large enough to reach $15 (for residential customers), we will not bill you for any calls placed within the 22 mile area of the LOS plan for the remainder of the month. The LOS plan costs $.97 per month for residential customers.

If your measured usage does not add up to the capped prices of $15 for residential customers, you will only pay for what you use at the greatly reduced rates (50-70%) on toll calls within the LOS plan. Calls in the LOS plan that are in the "over 22 miles and up to 40 miles" band are reduced by an average of 70%, but are not included under the capped prices.

Day Rate is from 8:00am to 8:00pm.
Night Rate is from 8:00pm to 8:00am, weekends and holidays.

Inside Wire Maintenance

Once your telephone line wiring enters your home, it becomes your responsibility to maintain it. With our Inside Wire Maintenance Plan, a technician will come to your home to make necessary repairs to the inside telephone wiring of modular jacks.

For a small monthly fee, troubleshooting and repair of most telephone interruptions are covered. This protects you from unexpected repair charges while helping to keep your services working smoothly.

Directory Assistance

Directory assistance* charges will apply each time a request for information is made. Similar charges apply when seeking information within both inside and outside of your area code.

Requests with insufficient details are also billed as are numbers which are not listed or non-published. Local information charges do not apply to calls from hospitals. Information charges for calls from cellular phones are billed through your cellular provider. Charges for LD information (calls outside your area code) may be handled by a LD company other than Vision.

Customers who have a disability which prevents use of a directory may apply for a waiver from these charges through customer service.

* Charges may apply when using directory assistance.